Postage & Handling:

We generally process orders within 1-3 business days. If for any reason we are unable to process orders within this time we will place a notice on the shopping cart home page. Email confirmation will be sent to you re receipt of payment and shipment of your order.

Orders are dispatched from the Australia Post Business Centre in Bundoora, Victoria, 3083. Please note that our office is closed on Tuesdays.

Standard parcel post and Express Post are offered as shipping options for online orders. An overnight courier service with Australian Air Express ("AaE") is also offered as an optional shipping method. Unless another postage service is chosen (ie Express Post, international air mail etc), shipping will default to standard parcel post.

The shopping cart will calculate the shipping rates payable as this information is retrieved from Australia Post's shipping calculator. Postage is charged at the rates set by Australia Post and a flat rate $1.00 handling fee is payable per order ($2.00 handling fee for international orders).

Orders are packed carefully in tough padded mailing bags or sturdy mailing boxes to ensure your ID stamps arrive in perfect condition. Standard parcel post can take anything up to 15 business days to arrive to some destinations but more often than not, orders should be received within 3-10 business days.

If you need to be in receipt of your order urgently, we highly recommend that you choose the Express Post shipping option. Express Post satchels are tracked with a barcode and have a guaranteed Next Day Delivery to most destinations (remote locations make take up to 3 business days for delivery).

Once we have lodged the order with Australia Post or Australian Air Express ("AaE") (for those who have selected the courier service), transit times are out of our control.

Australia Post are directed not to safe drop standard mail parcels. This means that if Australia Post is unable to deliver the parcel to the addressee (ie your mail box is too small to fit the parcel), a card will be left for in your mailbox stating that the parcel will be available for pick-up at the nearest Australia Post outlet. Orders sent via standard post are not tracked, however, proof of lodgment of your order with the Australia Post can be obtained from us on request (copy of Aus Post receipt showing postcode). That’s My Ball™ cannot be held responsible for transit times nor for any goods lost in transit once lodged with the freight carriers.

We use Australian Air Express ("AaE") for all couriers. Orders sent via courier should be received within 1-2 business days from the date of dispatch. Deliveries by courier cannot be made to PO Boxes. Please have your order sent to an address where someone is always there, like a work address, if possible. If delivery is attempted but no one is present to accept the consignment, AaE will be instructed to leave the package at the nominated shipping address. Re-attempts for delivery will not be made by AaE. That’s My Ball™and AaE will not be responsible for goods left at the shipping address.

We take every care in ensuring your order is packaged appropriately for transit, therefore That’s My Ball™ does not take any responsibility for goods damaged in transit or for goods left at the nominated shipping address where no one has been present to accept delivery.

Ordering Online or Offline?

You can pay securely online using DirectOne or PayPal. We process Visa/Mastercard payments using DirectOne's SSL Encryption software at 128 bit (or greater) to ensure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction. Further information with respect to our Security and Privacy Policy can be found on the Security & Privacy page.

We do understand, however, that some customers would prefer to order offline and payment methods available for offline ordering include cheque/money order, direct bank deposit or offline Visa/Mastercard transactions. If would prefer to order offline, please contact us on 03 9434 6770 or 1300 445 054 and we'll send you a Manual Order Form or process an offline order over the phone. If we are out of the office at the time of your call, please leave your name and contact telephone number (including STD area code) and Caroline Phillips, Managing Director, will call you back as soon as possible. Please note that our office is closed on Tuesdays.

International Orders:

International orders must be completed online or via telephone ordering with credit card payment at the time of ordering. A $2.00 handling fee applies to all international orders.

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