Questions & Answers:
How many balls will I be able to mark with That’s My Ball™ ID Stamp?
With correct use and storage, That’s My Ball™ ID Stamp will be good for at least 2,000 impressions. If you fail to secure the lid properly, like a texta, the ink pad will dry out. One That's My Ball ID Stamp should allow you to mark at least 1,000 balls if you stamp your golf ball twice. Replacement ink pads are now available for purchase online.
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Is the ink used for That’s My Ball™ ID Stamp waterproof?
Yes, the ink used for That’s My Ball™ is waterproof and has superior durability to that of most permanent marker pens, however, re-application may be required during a round under certain playing conditions ie sanded/cored greens or extreme ground/weather conditions. If re-application is required remember that this will only take about 10-15 seconds and you're ready to play again.
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Can I order a 'one-off’ design of That’s My Ball™ ID Stamp?
‘One-off’ designs of That’s My Ball™ have proven to be unreasonably expensive for a lot of customers due to high set up costs and logistics and manufacturing run requirements. As the minimum ordering requirements are very high, we are unable to offer ‘one-off’ designs at this point in time. If you have a design that you’d like to see us manufacture, send us an email at caroline@thatsmyball.com.au with the details/picture of the design and we’ll see if your design can be incorporated into our next collection or perhaps released as a limited edition design.
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Can I have my business logo imaged onto the dimpled cover of That’s My Ball™ ID Stamp?
Absolutely! Please refer to the “Corporate Gifts” page for further information.
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What happens if my product is faulty?
Please refer to our “Returns” page.
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Can I return my goods if they are damaged in transit?
All stamps leave our premises in perfect condition and every effort is made by us to pack your goods appropriately for transit in tough cardboard mailing boxes and padded mailing bags. We do not accept responsibility for any goods damaged in transit. Queries relating to goods damaged in transit should be directed to the mail service provider/carrier ie Australia Post or Australian Air Express directly.
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Is it safe to order online? Will my payment details be safe?
Please refer to our “Security” page. Offline ordering is also available. Please download and print the Manual Order Form if you'd prefer to order manually.
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How will my order be sent?
Please refer to our “Postage and Handling” page.
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What happens if items are not in stock and my payment has been processed - can I obtain a refund from That’s My Ball™?
Absolutely. We will endeavour to keep the website fully updated and should any stock sell out we will let you know immediately. We will then let you know the anticipated arrival date of the stock and if you do not wish to await its arrival we'll be more than happy to provide you with a full refund. Refunds will be credited to the original form of payment.
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How long will it take before I receive my order?
We generally process orders within 1-3 business days. If for any reason we are unable to process orders within this time we will place a notice on the shopping cart home page. Email confirmation will be sent to you re receipt of payment and shipment of your order. We will do our best to process and dispatch your order as quickly as possible but unfortunately some delays may be unavoidable. Thank you for your understanding.
Orders are dispatched from the Australia Post Business Centre in Watsonia, Victoria, 3087. Please refer to our “Postage and Handling” page for approximate transit times once the order has been shipped. This information is only to be used as a guide and has been provided by the carriers ie Australia Post and Australian Air Express. Once the parcel is in the hands of Australia Post or Australian Air Express, transit times are out of our control.
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How can I receive free postage and handling?
Occasionally we run free shipping promotions - keep an eye out on our website. As an example, August 2009 attracted free postage and handling when you spent $75.00 or more on any product purchases.
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Is That’s My Ball™ ID Stamp safe to use?
A printed leaflet containing the safety precautions and instructions on how to use That’s My Ball™ ID Stamp are enclosed with every stamp purchased. A more detailed version of these instructions can be found on our “How to Use” page.
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How large is the design when stamped onto the golf ball?
Your chosen design when stamped on the golf ball is approximately 9mm in diameter (widest and tallest points) and remember, you can stamp your golf ball as many times as you like. Designs with an outer circular border ie Be Happy, Alphabet and Zodiac sign stamps are all 10mm diameter in size.
We do appreciate that the sizing of the stamped image does not suit everyone. Some would prefer to see an extremely large image stamped on their golf ball and others prefer a very small image. In trying to accommodate everyone, a 9mm stamp head was manufactured as it was the most popular sizing option.
We recommend that upon receipt of your stamp you read the instructions carefully and have a practice on a couple of used golf balls. That's My Ball™ is easy to use however it may take you a couple of practice stamps to apply the right amount of ink and pressure (not too little, not too much) in order to obtain a crisp, clear image on your golf ball. Do not roll the stamp onto the ball, just press straight on and off and apply a light/medium pressure. Applying too much pressure when stamping will achieve a blurred image of the design. If this occurs, try again but apply less pressure when stamping.
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Is That's My Ball™ easy to use?
Yes but we do recommend that you read the instructions enclosed with your stamp carefully and have a practice on a couple of used golf balls. That's My Ball™ is easy to use but it may take you a couple of practice stamps to apply the right amount of ink and pressure (not too little, not too much) in order to obtain a crisp, clear image on your golf ball. A few of our more intricate designs ie Bring on the Eagle and the Beautiful Butterfly are less forgiving if not applied correctly ie too much pressure when stamping or rolling of the image onto the golf ball will cause the image to be blurred. A little more skill/experience in using the stamp for these designs is helpful however children of the age of 7 upwards have been able to achieve crisp, clear images of these designs. Please refer to our How to Use page for more information.
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What is the actual body size of That’s My Ball™?
That’s My Ball™ is approximately 70mm tall and 35mm wide (at their widest points).
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What if my question hasn’t been answered in the Q&As section?
Please don’t hesitate to contact us via our “Contact Us” page or alternatively, send an email to Managing Director, Caroline Phillips at caroline@thatsmyball.com.au
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