Returns:

We want you to love That’s My Ball™ as much as we do. If you believe that there is a problem please don't hesitate to contact us.

Returns will only be accepted if the item is deemed to be damaged or defective and where prior contact has been made with us. We have tried to provide you with as much information as possible on our website. Please take the time to read all of the information published.

We do not take responsibility for goods damaged in transit. We make every effort to ensure that your goods are packaged appropriately for transit in strong padded bags and/or mailing boxes.

We invite you to contact Caroline Phillips, Managing Director, should you have any queries. Caroline can be contacted via email caroline@thatsmyball.com.au or on 0403 376 155.

Please note that all shipping charges are non-refundable.

Should a refund be required, all refunds will be credited to the original form of payment (excluding shipping & handling charges).  Please allow 21 days for That’s My Ball™ to receive your return and process your credit.  Once the return is processed, we will send an email confirmation of your credit.  Please allow one to two billing cycles for the credit to appear on your credit card statement.  

CHANGING OR CANCELLING YOUR ORDER:

After you have confirmed your order and payment has been received you cannot make any online changes to the order.  To change or cancel your order prior to shipment, you must email caroline@thatsmyball.com.au immediately as orders are processed quickly and once your order has already entered the shipping process, it cannot be changed or cancelled.

Back to Top